eagle71
Heavy Duty Member
Posts: 893
Registered:
2/14/03
Status:
Offline
From: OH
Truck: 2009 Silverado
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11/4 6:43a
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I ordered an item from Truck Add On`s and had to return it because it wouldn`t fit. I`ve been jerked around by the returns department for over a month now. The return department seems like they don`t want to have anything to do with you. They refuse to return calls, get crappy with their emails ect. Has anyone else had problems with them? 
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couchtater 
SS Member
Posts: 1,244
Registered:
8/27/04
Status:
Offline
From: KY
Truck: 2003 Silverado
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11/4 6:50a
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Do a search for `truck add ons BBB` (Better Business Bureau)
You will find plenty of info.
Buyer beware!!!
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whaleyjp
S-10 Member
Posts: 111
Registered:
8/29/09
Status:
Offline
From: NC
Truck: 1998 Silverado
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11/4 2:55p
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Never used them before, but you can bet that I won`t ever use them now. 
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eagle71
Heavy Duty Member
Posts: 893
Registered:
2/14/03
Status:
Offline
From: OH
Truck: 2009 Silverado
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11/4 4:42p
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I went on the BBB where they are and they have a ton of complaints. I guess I should have done my homework first. 
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couchtater
SS Member
Posts: 1,244
Registered:
8/27/04
Status:
Offline
From: KY
Truck: 2003 Silverado
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11/4 5:17p
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I`ve actually been to their store in lexington ky (trailblazers) and made a purchase. I wasn`t happy with the product and looked into returning it. But, the return policy made me wanna throw up, be sure to read it. 20% restocking fee?
Anyways, it wasn`t a big purchase, but still not a happy customer. I did witness one employee getting very rude on the phone with a customer, and heard what he said after he hung up. That is when I looked them up on BBB.
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GreenGhost
Silverado Member
Posts: 384
Registered:
4/9/06
Status:
Offline
From: TX
Truck: 2004 Silverado
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11/4 10:20p
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Thanks for letting us know, I wont be buying anything from them either sounds like they are a rip off. I like stylingtrucks.com , I got allot of stuff from them and never had a complaint. I try to do some research before I buy something from a company I don`t know much about. Too many scamers now in days. Don`t give up call them and give them a piece of your mind. 
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87silver
SS Member
Posts: 1,761
Registered:
3/10/03
Status:
Offline
From: NY
Truck: 1987 Silverado
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11/6 5:55p
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Well, Truck Add On`s (also known as Trail Blazers) is on my "crap" list of vendors. They`ll never see a dollar out of me. Thanks for the advice.
You should send the link for this post to them.
Below is the list of complaints from the Lexington Ky Better Business Bureau. 47 COMPLAINTS FOR REFUND PRACTICES... I have attached the BBB link as well.
http://www.lexington.bbb.org/codbre.....id=4000336
Customer Complaint HistoryBack To Top
The company`s size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 123
in the last 12 months: 33
Complaints Concerned:
Selling Practices (11 complaints)
7 Resolved
1 Unresolved
3 Company made every reasonable effort to resolve
Service Issues (13 complaints)
8 Resolved
1 Unresolved
2 Company made every reasonable effort to resolve
2 The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
Credit or Billing Disputes (9 complaints)
3 Resolved
1 Unresolved
5 Company made every reasonable effort to resolve
Delivery Issues (29 complaints)
15 Resolved
4 Unresolved
2 Delayed Resolution
5 Company made every reasonable effort to resolve
3 The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
Refund Practices (47 complaints)
25 Resolved
5 Delayed Resolution
11 Company made every reasonable effort to resolve
6 The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
Product Quality (9 complaints)
6 Resolved
3 Company made every reasonable effort to resolve
Guarantee or Warranty Issues (4 complaints)
1 Resolved
1 Company made every reasonable effort to resolve
2 The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
Repair Issues (1 complaints)
1 Company made every reasonable effort to resolve
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